Common Questions Answered Here
If Your Question Is Not Listed and What This Page Covers.
Follow Us
Quick answers
Does my account need to be verified, and when?
You can deposit and play without verifying, but if you request a withdrawal before verification is complete, the payout is held until the documents are approved. Submitting your details early avoids that waiting period entirely.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on FPX and ShopeePay or anything else the cashier lists.
Which payment channels are supported?
The platform accepts Touch ’n Go, GrabPay, Boost, DuitNow, FPX, and standard bank transfers. All transactions are in ringgit, and there are no fees charged by the site for deposits or withdrawals through these channels.
What does a first deposit cost?
The floor is RM30 through FPX and ShopeePay, or RM50 by direct bank transfer.
Who charges the fee?
The cashier shows the figure before anything moves. Where a fee exists it belongs to the channel — FPX and ShopeePay included.
Are balances and bets shown in ringgit?
Yes, every balance displayed in the lobby and every bet you place is shown in Malaysian ringgit (RM). There is no option to switch to another currency, so what you see is exactly what you deposit and withdraw.
If Your Question Is Not Listed
The eight pairs below cover the common situations, but every player’s experience is different. If something specific is missing, the best next step is to open the live chat from the bottom of any page inside the lobby. Live chat agents answer in English and Bahasa, and they can pull up your account details to give you a personal answer. That is usually faster than email and more reliable than searching through forum posts.
What This Page Covers
This page collects the eight questions players ask most often about using the platform. Each answer gives you the practical detail you need without extra fluff, whether you are new to the lobby or have been playing for a while. The questions range from deposit limits and payment methods to account rules and game behaviour. If you need a quick reference for how things work here, this is the right place to start.
Also worth a look: Slot Games, Live Dealer, Mini Games, Fish Shooting, and the offers.